dat365 Privacy Policy
How dat365 collects, uses, stores, and protects your personal information. Your privacy is fundamental to how we operate — this policy explains every aspect of our data practices in plain, formal English.
📌 Introduction
This Privacy Policy ("Policy") describes how dat365 ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data provided by or collected from users ("the Player", "you", "your") who access and use the dat365 online gaming and sports betting platform at dat365.bet.
dat365 is committed to handling your personal information responsibly, transparently, and in accordance with recognised data protection principles. This Policy applies to all personal data collected through the dat365 platform — including during account registration, identity verification, deposit and withdrawal processing, gameplay, customer support interactions, and marketing communications.
By registering a dat365 account or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not register an account or continue using the platform.
This Policy should be read alongside the dat365 Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. dat365 reserves the right to update this Policy at any time. Material changes will be communicated via the platform. The "Last updated" date at the top of this page indicates when the most recent revision was made.
🛡️ Our Six Privacy Principles
The core commitments that govern how dat365 handles your data
Purpose Limitation
dat365 collects personal data only for specific, clearly defined purposes. We do not use your data for purposes beyond those described in this Policy. Every data collection decision is tied to a legitimate operational or legal reason — account management, payment processing, fraud prevention, regulatory compliance, or service improvement.
Data Security by Default
All personal data held by dat365 is protected by SSL/TLS encryption in transit and stored using industry-standard security protocols at rest. Access to player data within the dat365 organisation is restricted on a need-to-know basis. All staff and contractors with data access are subject to confidentiality obligations.
Data Minimisation
dat365 collects only the minimum personal data necessary to deliver the services you request. We do not ask for information that is not directly relevant to your account, your identity verification, or your transactions on the platform. Where anonymised or aggregated data can serve the same purpose, we prefer it over personal identifiers.
Transparency & Accuracy
We maintain complete transparency about what data we hold and why. You have the right to request a copy of the personal information dat365 holds about you, and to request corrections where that information is inaccurate or out of date. Contact [email protected] to exercise this right at any time.
Defined Retention Periods
dat365 does not retain personal data for longer than is necessary to fulfil the purposes for which it was collected, or beyond the minimum period required by applicable law. Once your data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule.
Responsible Third-Party Sharing
Where dat365 shares your data with third-party service providers — such as payment processors, identity verification partners, or game studios — those parties are contractually required to handle your data with the same level of care and confidentiality as dat365 itself. We do not share personal data with third parties for their own independent marketing purposes.
1. Personal Data We Collect
1.1 Registration Data
When you create a dat365 account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, mobile telephone number, residential address, and preferred payment method. This information is required to create your account, verify your identity, and comply with applicable know-your-customer (KYC) obligations.
1.2 Identity Verification (KYC) Documents
To comply with anti-money laundering (AML) and fraud prevention requirements, dat365 may request copies of identity documents including your National Identity Card (NID), passport, and proof of address such as a utility bill or bank statement. We may also collect a live photograph or selfie for biometric verification purposes. These documents are handled with the highest level of security and are accessible only to authorised KYC verification staff.
1.3 Transaction & Financial Data
dat365 records all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers (e.g., bKash wallet number, Nagad account reference), transaction timestamps, and transaction status. We do not store complete bank card numbers or full mobile banking PINs. Financial data is used to process your transactions, prevent fraud, and meet regulatory record-keeping requirements.
1.4 Gameplay & Betting Data
We collect detailed records of your gaming and betting activity on the dat365 platform, including game sessions, wager amounts, bet outcomes, bonus usage, and session duration. This data is used to manage your account balance, calculate winnings, verify bonus wagering compliance, investigate disputes, detect problem gambling patterns, and improve the quality of our platform.
1.5 Technical & Device Data
When you access dat365, we automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device model, mobile network operator, session timestamps, and pages visited within the platform. This data is used for security monitoring, fraud detection, and platform performance analysis. It is not used to identify you personally in isolation but may be combined with account data where required for security investigations.
1.6 Communications Data
If you contact dat365 customer support — via email at [email protected] or through any in-platform support channel — we retain records of those communications including the content of your messages, the date and time of contact, and the resolution provided. This data is used to manage your support queries, train our support team, and maintain a record of interactions relevant to your account.
1.7 Cookie & Tracking Data
dat365 uses cookies and similar tracking technologies to operate the platform, maintain your session state, remember your preferences, and analyse how players use the platform. Essential cookies are required for the platform to function and cannot be disabled. Analytics and preference cookies may be controlled via your browser settings. dat365 does not use third-party advertising cookies or retargeting pixels that share your data with external advertising networks.
2. How We Use Your Personal Data
dat365 uses the personal data we collect strictly for the following purposes:
2.1 Account Management
Your registration data is used to create, maintain, and manage your dat365 account throughout its active lifetime. This includes processing your login credentials, managing your account balance, applying bonus credits, and communicating important account-related notifications.
2.2 Identity Verification & Fraud Prevention
dat365 uses your KYC documents and transaction data to verify your identity, confirm that you meet our eligibility requirements, prevent fraudulent account activity, detect money laundering, and comply with our AML obligations. Identity verification is a legal requirement and cannot be waived.
2.3 Payment Processing
Transaction and financial data is used to process your deposits and withdrawal requests via your chosen payment method — including bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank accounts. dat365 transmits the minimum necessary financial data to our payment processing partners to complete each transaction securely.
2.4 Responsible Gaming Monitoring
Gameplay and session data is analysed by dat365's responsible gaming systems to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, dat365 may proactively contact you to offer responsible gaming tools including deposit limits, time-out periods, and self-exclusion options. This processing is carried out in your best interests and in fulfilment of our responsible gaming obligations.
2.5 Legal & Regulatory Compliance
dat365 is required by law to retain certain categories of data — including identity verification records, transaction histories, and communication logs — for defined minimum periods. This data may be disclosed to relevant authorities in response to a lawful legal request, court order, or regulatory obligation. dat365 will notify you of any such disclosure where legally permitted to do so.
2.6 Platform Improvement & Analytics
Aggregated, anonymised usage data is analysed to understand how players interact with the dat365 platform, identify areas for improvement, optimise game loading performance, and develop new features. This analysis does not involve identifying individual players and uses data only in anonymised or pseudonymised form.
3. Data Sharing & Third Parties
dat365 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:
3.1 Payment Service Providers
To process your deposits and withdrawals, dat365 shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and our banking partners. These providers are independent data controllers for their own services and are governed by their own privacy policies. dat365 selects payment partners that maintain appropriate data security standards.
3.2 Identity Verification Partners
KYC document data may be shared with specialist identity verification service providers who assist dat365 in validating the authenticity of submitted documents. These partners are contracted to process identity data solely for the purpose of verification and are prohibited from using it for any other purpose.
3.3 Game Studio Partners
Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive pseudonymised player session data (such as a player reference ID and session token) necessary to deliver game content and record game outcomes. Game studios do not receive your full name, contact details, or financial information.
3.4 Legal & Regulatory Authorities
dat365 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a valid legal obligation, court order, or where dat365 determines disclosure is necessary to protect the rights, safety, or property of dat365, its players, or the public.
3.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of dat365's assets, player data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it.
4. Data Retention
dat365 retains personal data for the periods set out below, after which it is securely deleted or anonymised:
Where dat365 is required by law to retain data for a longer period, the legal minimum retention period takes precedence. Where you request deletion of your account and personal data, dat365 will action that request within 30 days subject to any overriding legal retention obligation.
5. Your Data Rights
As a dat365 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact dat365 at [email protected] with your full name, account reference, and a clear description of your request. dat365 will respond within 30 calendar days.
Right of Access
You have the right to request a copy of all personal data that dat365 holds about you. This is sometimes referred to as a Subject Access Request (SAR). dat365 will provide this information in a structured, readable format.
Right to Rectification
If the personal data dat365 holds about you is inaccurate or incomplete, you have the right to request that we correct it. Please note that correcting certain KYC information may require resubmission of supporting documents.
Right to Erasure
You may request that dat365 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing and there is no overriding legitimate interest. This right is subject to dat365's legal retention obligations described in Section 4.
Right to Restrict Processing
In certain circumstances — for example, while a dispute about data accuracy is being resolved — you may request that dat365 temporarily restrict the processing of your personal data to storage only.
Right to Object
You have the right to object to dat365 processing your personal data for direct marketing purposes at any time. You also have the right to object to processing based on dat365's legitimate interests, subject to dat365 demonstrating compelling grounds that override your interests.
6. Contact & Policy Updates
6.1 Privacy Enquiries
For all privacy-related enquiries, data subject requests, or concerns about how dat365 handles your personal information, please contact our support team directly:
Email: [email protected]
Operating hours: 24/7 — Bangladesh Standard Time (UTC+6)
Response time: Within 48 hours for general enquiries; within 30 days for formal data subject requests
6.2 Policy Updates
dat365 reserves the right to revise this Privacy Policy at any time. When we make material changes to the Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered contact details. Your continued use of the dat365 platform after any revision constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of how we protect your data.
6.3 Governing Framework
This Privacy Policy is intended to reflect responsible, transparent data handling practices consistent with internationally recognised privacy principles. Nothing in this Policy shall be construed as creating any rights or obligations beyond those that exist under applicable law in the relevant jurisdiction.
Have Questions About Your Privacy?
Our support team is available 24/7 to assist with data enquiries. You can also review our FAQ for quick answers, or head to the dat365 Casino to get started.